Cancel any time
Cancel from your account settings or by contacting us. Your access continues to the end of the period you have paid for, and the plan does not renew. You keep read access to what you created during the paid period.
Legal
Refunds & cancellation
Plain rules for cancelling a plan, asking for a refund, and how data licences and add-on work are treated.
Last updated October 2026
14-day first-purchase refund
If a paid plan is not right for you, ask within 14 days of your first payment for that plan and we refund it in full. This applies once per plan per customer, not to repeat renewals.
Renewals
Renewal charges are not refunded once the new period has started, unless a fault on our side prevented you from using the platform. If a renewal surprised you, contact us within seven days of the charge and we will look at it with you.
Annual plans
Annual plans may be cancelled at any time. Where you cancel part-way through a year and we agree a refund, it is calculated for unused whole months, less any discount you received for paying annually.
Data and research licences
Licences that unlock a dataset or an extract are delivered on purchase. Once the data has been accessed or exported, the licence fee is not refundable, because the deliverable cannot be returned. This does not affect your statutory rights where they apply.
Add-on services
Where we perform a service for you — a filing, a review, a custom build — the fee covers work already carried out. Unearned amounts are refunded where the work has not started.
Payment failures
If a payment fails, we retry and notify you. Access may be paused until it clears. Nothing is charged twice for the same period; duplicate charges are refunded.
Trial periods
A trial does not create a charge by itself. If you add a payment method to keep a plan, the first charge happens when the trial ends, and the 14-day first-purchase refund above still applies.
How to ask
Send the account email, the plan or portal name and the payment date through the contact page. We reply with the decision and, where a refund is due, it is issued to the original payment method, normally within ten business days of approval.
Chargebacks
Please contact us before raising a chargeback — most issues are resolved the same week. A chargeback on an active subscription pauses access while it is investigated.
Payment processor terms also apply to how a refund reaches your bank. Have counsel confirm these terms against consumer law in the countries you sell into.